Privacy Policy
If you change your mind about any items purchased, you can return them to us (except items on SALE or any other item that cannot be returned for health or hygiene reasons)
Conditions:
- The items are unworn and unwashed
- The items have all the tags attached
- You take good care to avoid the transfer of makeup
International
Regular-priced Items bought on www.mnmnofficial.com will gladly be exchanged within 5 days after receiving the order. All merchandise must be received back in its original form. It must not be worn, altered or damaged. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS CANNOT BE EXCHANGED AND ARE FINAL SALE. In the event of an exchange, shipping and handling charges of returned merchandise are on the client’s expense. Taking notice that we ship back your new item on our expense.
To make an exchange please contact us by email on: [email protected]
Lebanon Regular-priced items bought on www.mnmnofficial.com will gladly be exchanged within 24 hours after receiving the order. All merchandise must be received back in its original form. It must not be worn, altered or damaged. All tags must be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS CANNOT BE EXCHANGED AND ARE FINAL SALE. In the event of an exchange, exchanging is free of charge within the period mentioned above. To make an exchange, please contact us by email at [email protected] or on WhatsApp at the number +96181 890 345
Refunds & Exchanges
We offer free returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. To start a return or exchange, contact us at [email protected] or on WhatsApp at +961 81 890 345.
HOW TO RETURN A FAULTY ITEM
We are sincerely sorry to hear that there was a manufacturing fault with your garment!
Unfortunately, we do experience manufacturing faults with our garments on rare occasions, which we cannot control.
In the case of a manufacturing fault, we are more than happy to replace the item for you with one that is in tip-top condition 🙂
- Please email [email protected] with photos of your faulty item, your invoice number & full name
2. After shipping the item back to your local post office, please send us a picture of the bill, and we will refund your payment to cover your postage cost.
3. Item must be sent back to MONOMOON within 21 days of receiving the postage label.
4. Our team will inspect the garment and process either a replacement or a refund, or a 100% credit note if the item is no longer available.
By placing an order on www.mnmnofficial.com, you accept all terms and conditions of our store.